Hey @cpackham!
I think it is highly likely that is from the first batch and needs a hardware fix. There’s some examples around of how to fix it.
The only absolutely necessary step is to short two pins on U506 (?), which is pretty do-able for a short term fix.
Please open a support ticket and we will send a replacement. China just started the National holiday though, so you probably won’t get a reply until next week.